- Always make sure the helpline is operated by a reputable law firm
This is the most important point we can make – accident helplines that are not run by reputable law firms are simply not worth calling. Helplines that are run and operated by a reputable law firm are not only qualified to provide the very best legal advice, but they will have the infrastructure in place to take your claim further should you wish to do so.
- Always make sure the helpline is free to call
Helplines that publish Freephone telephone numbers – such as 0800 and 0808 numbers – can be called at no cost. You should avoid any helplines that publish premium rate numbers – such as 0843, 0844 and 0845 – because you will be charged for your call. We recommend that you avoid any premium rate helplines, to avoid racking up a costly phone bill.
- Always make sure the helpline is offered without obligation
We’ll get straight to the point here – there are many accident helplines out there that are in the business of capturing your details, simply to contact you later about your claim. If all you want is free, no obligation claims advice, then this obviously will not do. To avoid this risk, always make sure that the helpline clearly states that their service is offered without obligation. This accident advice helpline whiplash claim, which is operated by Accident Advice Helpline, for example, operates without any obligation to make a claim whatsoever.
- Always read the reviews before you take your claim further
If after speaking with an accident helpline you would like to make your claim, there is no need to rush into doing so. It does pay to do a little research, to see what other people are saying about the helpline in question. To do a little research, open Google and search for “helpline + reviews” or “law firm + reviews” (replacing helpline or law firm with the company in question) and see what comes up. You might be surprised to discoverwhat has been said, whether it’s positive or negative feedback that has been left.
- Always provide as much information as possible
This point is about getting the most from your call to an accident helpline. You should provide as much information about your accident and injuries as possible, so that the advisor at the other end can answer all your questions. They won’t be able to give you an estimated pay-out figure or claims advice if they don’t know how your accident happened or when your accident happened. So, it is a good idea to have this information to hand when you call, so that you get the most out of calling an accident advice helpline for claims advice.